Spire-tale - Contact Us

Contact Information

Our Office

42 Harbour Street
Sydney, NSW 2000
Australia

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Working Hours

Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 4:00 PM AEST
Sunday: Closed

Response Time

We aim to respond to all enquiries within 24 hours during business days. For urgent travel assistance during your trip, please use the emergency contact provided in your booking confirmation.

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Frequently Asked Questions

Quick answers to common queries

How far in advance should I book?

For peak season travel (December to February and school holidays), we recommend booking at least 3-4 months ahead. Off-peak periods offer more flexibility, but popular experiences like reef tours and outback accommodations can fill quickly.

What is included in the itinerary planning fee?

The AUD 199 planning fee covers a consultation call, a detailed day-by-day itinerary, accommodation recommendations, activity bookings coordination, transport logistics, and ongoing support until your departure. Actual tour and accommodation costs are separate.

Can you accommodate dietary requirements?

Absolutely. We work with restaurants and tour operators who cater to vegetarian, vegan, gluten-free, halal, and kosher requirements. Please mention any dietary needs in your enquiry so we can ensure suitable options throughout your trip.

Do you offer travel insurance?

We do not sell insurance directly but strongly recommend comprehensive travel insurance for all visitors. We can suggest reputable providers upon request.

What is your cancellation policy?

Policies vary by experience and provider. Generally, cancellations made 14+ days before receive full refunds. We provide detailed terms with each booking confirmation.

Do you offer group discounts?

Yes, groups of 6 or more may qualify for discounted rates on most experiences. Contact us with your group details for a custom quote.

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