Privacy Policy

Last Updated: November 2024

Spire-tale ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spire-tale.com or use our travel planning services.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, and other contact information you voluntarily provide when making enquiries or booking services.
• Travel Preferences: Information about your travel interests, dates, group size, dietary requirements, and special requests shared during consultations.
• Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages viewed, and time spent on pages.
• Cookies: Small data files stored on your device to improve your browsing experience. See our Cookies Policy for details.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide travel planning services
• Process and manage bookings with third-party tour operators and accommodation providers
• Send you relevant information about your requested services
• Improve our website and services based on usage patterns
• Comply with legal obligations and protect our rights

Information Sharing

We may share your information with:

• Service Providers: Tour operators, accommodation providers, and transport companies necessary to fulfil your booking requests.
• Analytics Partners: Third-party analytics services to help us understand website usage.
• Legal Requirements: When required by law, court order, or government authority.

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfil the purposes described in this policy. Booking records are retained for seven years to comply with Australian business record-keeping requirements.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where legally permitted
• Object to processing of your information in certain circumstances
• Withdraw consent where processing is based on consent

International Transfers

Your information may be transferred to and processed in countries outside Australia where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Spire-tale
42 Harbour Street
Sydney, NSW 2000
Australia
Email: [email protected]